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This article was sponsored by Charles Ross & Son Company, a manufacturer of industrial mixing, blending, drying, and dispersion equipment.

With many businesses facing supply chain issues, it’s no surprise that companies are looking for ways to manufacture their products in-house. Charles Ross & Son Company has recognized this issue and taken steps to deliver solutions that allow their clients to make their products themselves without having to rely on other companies. 

“In the last year and a half, we’ve seen a lot of people looking to bring their work in-house rather than subbing it out to other manufacturers,” says Joseph Martorana, executive vice president at Charles Ross & Son Company. “Clients who make products like hand lotion, nutritional supplements, baking mixes, seasonings, pet care products, and protective coatings normally import components that were already processed in a mixer. Now they’re looking for ways to make these components themselves.”

As an experienced manufacturer of industrial mixing, blending, drying, and dispersion equipment, Charles Ross & Son Company has the knowledge and resources to help their clients internalize their operations. Their ROSS Test & Development Center allows customers to identify the best possible equipment and mixing techniques for their needs. 

Charles Ross & Son Company also offers mixing equipment rentals, which provides a cost-effective and fast way of increasing capacity and testing new mixing strategies without the risk of capital purchase. This is especially beneficial for clients looking to manufacture products in-house, as it provides a flexible way to keep up with demand in the face of current supply chain issues. 

Joseph Martorana (JM): We have a 180-year history with five U.S. manufacturing plants, two plants in China, and one in India, totaling more than 600,000 square feet. Our employees are what set us apart from the competition. Most of our employees have been here for more than 25 years, and some have been here for 40 years. Our engineering departments in each of our manufacturing plants provide decades of experience within the process industry, and they share that knowledge each time they discuss a project with one of our customers.

After sales support, our tech support is second to none. It’s not often that our mixers require service, but when they do, our team provides the necessary technical support. We also have an inventory of over $20 million in new and reconditioned mixers, which are available for sale or rental. We prioritize building relationships with our customers, and they choose us for our longevity and experience in the industry.

JM: With the supply chain problems that have recently arisen, many clients have been looking for ways to manufacture their products themselves rather than relying on third-party companies. We’ve done our best to try and capture those clients and meet their needs by improving process efficiency, enhancing control systems, and offering mixing devices that are better suited for specific applications.

JM: We recently worked with a large food manufacturer to provide a solution to improve their product consistency. This company needed equipment with better agitation to produce a truly even distribution in the tank and ensure their products were 100% homogenous once packaged. They had a 1-cu.-ft. ribbon blender which they wanted to replace with a continuous blender that could adapt to a range of products, provide either aggressive or gentle agitation, and hold ingredients in nearly perfect suspension prior to moving to the packaging equipment.

They contacted us and ordered a 5-cu.-ft. sanitary ribbon blender. We were able to customize the equipment to fit their process environment, with features such as low-/high-level sensors to control cold and hot liquid and particulate feeds as well as jacketing to guarantee microstability and control the mix temperature. We incorporated variable speed control to accommodate the agitation requirements for various ingredients and recipes. The blender is now fully integrated into their process environment and delivers 100% homogenous products.

TI: How has company ownership changed over the years?

JM: We were established in 1842 in Rochester, New York, by the Ross family, who 100% owned and operated the company. In 1999, Richard Ross, the president and CEO, decided to share the ownership to ensure a logical transition of the company into the future. Our company was set up as an Employee Stock Ownership Plan (ESOP) to enable all of our employees to participate in the growth, profitability, and continuation of the company. 

This means that all of our employees are shareholders and have a vested interest in providing the best service to our customers. We have dedicated employees, many of which have been here for their entire working careers. It’s our obligation to share our good fortune and make sure our company has a solid foundation for future growth.

JM: We get a lot of questions related to price, delivery, and overall processes. Each process is a little bit different, and we respond with what we can provide based on facts and inside knowledge. Having a confidential nature, good relationships, and great chemistry between the sales team and engineers helps us find the right solutions for our customers.

Image Credit: Image courtesy of Charles Ross & Son Company

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